Shipping policy

We ship to the United States (all 50 states, including PO boxes and APO/FPO addresses), and to Canada, Australia and New Zealand.

Production time

Every beadboo piece is handmade to order — we string your beads, attach your charms, and set and seal your pet's custom tag after you place your order. Please allow 3–5 business days for production before your order ships. During busy seasons (launches, holidays, high demand) production can take up to 10 business days — we always show the current production time on the product page, in your cart and at checkout.

Shipping time & rates — United States

  • Orders ship via USPS with tracking. Typical transit time is 2–5 business days after your order ships.
  • Shipping rates are calculated at checkout.
  • Free standard shipping on U.S. orders over $60.

International orders — Canada, Australia & New Zealand

  • At checkout you'll see live carrier rates for your address (USPS First-Class Package International, Priority Mail International, DHL Express) and choose the one you prefer. Every option includes tracking.
  • Typical transit time is 1–4 weeks for USPS First-Class, faster for Priority Mail and DHL Express. Customs processing can add time and is outside our control.
  • Free shipping over $60 applies to U.S. orders only.
  • Import duties, taxes and handling fees are not included in your order total and may be charged by your local customs or postal service on delivery. These charges are set by your country and are the recipient's responsibility. Canadian orders in particular are usually subject to GST/HST plus a Canada Post handling fee; orders to Australia and New Zealand under the local low-value threshold are normally delivered with nothing extra to pay.
  • If a package is refused or returned because import charges weren't paid, we can refund the item price minus the original shipping cost once it arrives back to us, or reship it at your expense.

You'll receive a shipping confirmation email with your tracking number as soon as your order is on its way.

Shipping Protection

In your cart — right above the Checkout button — you can add Shipping Protection ($2.99) to your order. It covers your package while it's in transit: if a protected order is lost or arrives damaged, we'll remake it free of charge (or refund it if a remake isn't possible) — no carrier claims, no waiting on USPS.

Without Shipping Protection, we're unable to remake or refund orders lost or damaged after they leave our hands — but we'll always help you file a claim with USPS. See our Refund Policy for details.

Shipping address

Please double-check your shipping address at checkout — we print labels exactly as entered. If a package is returned to us or lost because the address provided was incorrect or incomplete, we can reship it at your expense, but we can't offer a refund or free remake.

If you notice an address mistake right after ordering, email help@beadboo.com immediately — we can update the address any time before the order ships.

Lost, delayed, or stolen packages

  • Delayed: carrier delays (weather, holidays, USPS volume) are outside our control, but if your package seems stuck, write to us and we'll look into it.
  • Lost in transit: if tracking hasn't shown delivery within 15 days of the ship date (35 days for international orders), contact us. With Shipping Protection we'll remake your order once it's confirmed lost; without it, we'll help you file a claim with USPS. See our Refund Policy.
  • Marked delivered but missing: check with household members and neighbors and allow 48 hours — carriers sometimes scan packages as delivered early. If it still hasn't turned up, contact us and we'll do what we can to help.

Questions?

Reach us any time at help@beadboo.com — we're happy to help.